KYC Policy
Know Your Customer verification procedures and requirements
1. Overview
ILYA BIG STAR LIMITED LIABILITY COMPANY's KYC policy establishes comprehensive procedures for customer identification, verification, and risk assessment in compliance with the Act of March 1, 2018 on Counteracting Money Laundering and Terrorism Financing and EU regulations. No business relationship can be established before completing identification procedures.
2. Legal Framework
Our KYC procedures comply with:
- • Act of March 1, 2018 on Counteracting Money Laundering (Poland)
- • EU 5th Anti-Money Laundering Directive (2018/843/EU)
- • EU 6th Anti-Money Laundering Directive (2018/1673/EU)
- • FATF Recommendations and international standards
- • General Data Protection Regulation (GDPR)
- • Polish regulations on data protection
- • European Banking Authority guidelines
- • European supervisory authorities requirements
3. Customer Acceptance Principles
❌ We Do NOT Accept:
- • Customers with criminal background
- • Persons banned by financial institutions
- • Residents of prohibited jurisdictions
- • Customers refusing to provide documents
- • Entities with unclear ownership structure
- • Customers involved in illegal activities
- • Persons on sanctions lists
- • Shell companies without physical presence
⚠️ Enhanced Approval Required:
- • Politically Exposed Persons (PEPs)
- • Family members of PEPs
- • Close associates of PEPs
- • Licensed gambling companies
- • Foreign exchange companies
- • Money transmission services
- • Shell banks (registered offshore)
- • High-risk business entities
4. Required Customer Information
Mandatory Information for Natural Persons:
- • First and last name
- • Citizenship information
- • PESEL number (Poland residents) or date of birth
- • Document series and number (ID verification)
- • Residential address
- • Tax identification number (if applicable)
- • Occupation and sources of wealth
- • Business address (for entrepreneurs)
5. Accepted Identity Documents
Valid Identity Documents:
- • National passport
- • National identity card
- • Residence permit card
- • EU driving license
- • Foreign driving license (with required data)
Address Verification Documents:
- • Bank statement (max 3 months old)
- • Utility bill (max 3 months old)
- • Government-issued certificate (max 6 months old)
- • Tax ID certificate (max 12 months old)
- • Registered lease agreement
6. Document Requirements
Document Standards:
- • No screenshots or monitor photos
- • All 4 corners must be visible
- • Clear, high-quality images
- • JPEG, PNG, or PDF formats only
- • Documents must not be expired
- • Original documents or certified copies
- • Electronic documents with digital signatures
- • Government stamps/seals where applicable
7. Risk Classification System
🟢 Low Risk Customers
Criteria:
- • EU Member State residents
- • Low corruption countries
- • Transparent business activities
- • Limited transaction values (under €15,000)
Procedures: Simplified CDD, basic screening, limited monitoring
🟡 Medium Risk Customers
Criteria:
- • Standard business relationships
- • Regular transaction patterns
- • Moderate transaction volumes
- • Established business entities
Procedures: Standard CDD, regular monitoring, comprehensive screening
🔴 High Risk Customers
Criteria:
- • High-risk country residents
- • Politically Exposed Persons (PEPs)
- • Large transaction amounts
- • Complex ownership structures
- • Sanctions list screening alerts
Procedures: Enhanced CDD, continuous monitoring, senior approval
8. PEP (Politically Exposed Person) Procedures
Enhanced Due Diligence for PEPs:
1. Detection & Reporting
Employee identifies PEP status → Reports to AML Officer
2. Risk Assessment
AML Officer analyzes risk level → Requests additional documentation
3. Presidential Approval
President makes final decision → Enhanced monitoring if approved
9. Transaction Monitoring Levels
Low Risk
Risk-based monitoring unless suspicious activity detected
Medium Risk
Regular monitoring with basic due diligence questions
High Risk
Intensive scrutiny with detailed transaction analysis
10. Verification Process Timeline
11. Data Protection & Security
Security Measures:
- • End-to-end encryption for data transmission
- • Multi-factor authentication systems
- • Regular security assessments
- • Secure data storage with access controls
GDPR Compliance:
- • Right to access personal data
- • Right to rectification of errors
- • Right to data portability
- • 5-year minimum retention period
12. Ongoing Customer Review
KYC is not a one-time process. We conduct:
- • Periodic review of customer information and risk profiles
- • Ongoing monitoring of account activities and transaction patterns
- • Annual risk reassessment for all active customers
- • Immediate review when suspicious activities are detected
- • Regular updates of sanctions and PEP screening
13. Rejection and Appeals Process
We reserve the right to reject applications that do not meet KYC requirements. Customers may appeal by:
- • Providing additional or corrected documentation
- • Submitting written explanations for discrepancies
- • Contacting our compliance team for clarification
- • Escalating appeals to senior management
14. Company Information
ILYA BIG STAR LIMITED LIABILITY COMPANY
ILYA BIG STAR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Michała Kleofasa Ogińskiego, nr 11, lok. 9
03-318 Warszawa, Poland
KRS: 0001070217 | NIP: 5223278580 | REGON: 527002360
15. Contact Information
KYC Support: kyc@bigstar-pay.pl
Compliance Team: compliance@bigstar-pay.pl
Document Assistance: Available Mon-Sat, 9 AM - 6 PM CET
General Support: support@bigstar-pay.pl
Policy Version: 1.0
Approved by: ARNOLDS KALNIŅŠ, President of Management Board
Last updated: September 13, 2024
Next review: September 13, 2025